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Capital One Sr Manager Lead UX Designer- DevX United States, Pennsylvania, Philadelphia 602749312
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In this role, you’ll lead a team of designers to understand and improve the day-to-day workflows of our technologists. This is an area of high impact where you will work alongside cross-functional partners in product and engineering, to concept solutions, develop product roadmaps, and ship next-gen tooling that will be used across the enterprise.
What You’ll Do:As a leader and maker, you’ll be asked to handle responsibilities, including:
Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences
Translating complex ideas into understandable concepts that evolve and enhance the product experience
Engaging in portfolio prioritization to help set the strategy and product road map for the team
Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing
Championing prioritization of design centered product enhancements grounded in research and analysis
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset
Leading & Developing Teams
Building and leading successful teams through career development by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
Discovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Driving end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies
Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines
Storytelling and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
At least 7 years of experience with User Experience design
Experience designing for cross channel experiences
Comfortable working with a variety of business partners and delivering outcomes
Familiarity with design and prototyping tools, such as Sketch and/or Figma
Familiarity with working in an established design system
Experience managing a cross-functional team
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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