Citi Group Operational Risk Grp Manager - C14 MUMBAI 

Malaysia, Penang, George Town 

602528417

Responsibilities:

The Third Party Officer is responsible to:

• Gain thorough knowledge and understanding of Citi Third Party Risk Management requirements and Markets Operations outsourced portfolio

• Represent business leadership in coordinating third party risk requirement

• Evaluate current market conditions and provide insight on trends/issues

• Complete initial Risk Assessment for third party and reevaluate as required; identify any significant changes in relationship to trigger update of Risk Assessment

• Create, carry out and maintain a Management Plan, as required

• Verify third party’s compliance to required policies and controls

• Conduct on-site visits of third party, as required

• Develop, document and update Citi’s Exit Strategy Plans as required; when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation activities to minimize risk to Citi

• Interact with third parties on escalations of non-performance and contractual issues to drive resolution when appropriate

• Maintain summary dashboard of third party performance and understand performance, including SLA breaches

• Monitor third party performance and SLA’s; either directly or through coordination with other Citi stakeholders

• Maintain the list of SLAs/SOWs in Citi’s Contract Management System (eSourcing); working with Enterprise Supply Chain (ESC) organization if re-negotiations are required

• Review, assess and act on results of Risk Management Assessments/Analysis (including but not limited to: IS, COB, DPO, Export, Credit Risk, Country Risk, Financial Evaluations, etc.)

• Own and lead remediation of any issues or gaps identified from ongoing monitoring.

• Define risk mitigation strategies and risk exceptions based on the business’ risk appetite

• Provide Thought Leadership to drive supplier optimization and efficiencies

• Enhance productivity of third party service delivery and identify cost reduction opportunities from efficiency/alternative demand scenarios

• Standardize SLA performance monitoring measures for like services, where possible

• As appropriate, interact with larger TPO community and/or ESC category leads for best practices sharing and coordination of services

• Liaise with the ESC Third Party Utility, as necessary, to review and respond to the results of third party risk management activities conducted centrally by the Utility

• Draft and present succinct executive briefs; prepare and present high-level metrics to applicable Citi senior management and stakeholders

• Serve as point of contact to ensure Third Party’s remediation of audit or exam issues is sufficient and escalate as necessary

Qualifications:

• Preferred Candidate with 10+ years of relevant experience in Supply Chain Management, risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls. Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company preferred

• Minimum BS/BA degree. Advanced degree a plus.

• Demonstrates in depth business/product knowledge and services outsourcing

• Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to senior management. Local language requirements as applicable.

• Experience in Supplier Chain Management and interacting with Suppliers’ management teams with the ability to exercise sound, timely and independent judgment.

• Strong leadership skills and executive savvy; ability to influence at all levels and influence desired outcomes

• Demonstrates a deep understanding of the changing economics and operational capabilities of suppliers across a broad spectrum of business types

• Exposure to regional / sector risk management teams and an understanding of the sensitivity of the dynamic relationships cross-sectors and regions

• Ability to organize and prioritize multiple deliverables while working independently and effectively in a large, global corporate environment

Time Type:

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