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Citi Group Operational Risk Manager - C13 MUMBAI Malaysia, Penang, George Town 171453542
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We are currently looking for a high caliber professional to join our team asOperational Risk Manager - C13(Internal Job Title: Operational Risk Officer - C13) based in Mumbai, India.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
In this role, you are expected to:
Support successful execution of the global LMS/Billing risk and control strategy with regards to the adherence to process related controls / policy requirements and the effectiveness of the controls. Professional will act as an advisor to the business on day-to-day risk and controls topics, including issues and corrective action plans, operational risk events (OREs) and their remediations, MCA transformation and strategy, new product rollouts, audit management and other events as raised by the business. This professional will be an actively engaged partner with the operations teams to identify sources of risk, trends in issues and OREs, and conduct thematic reviews to proactively address gaps. They will act as a trusted partner for the business and build a strong relationship with partners in operations, product, risk and other areas of the bank.
Responsible for managing global team of line control officers covering LMS/Billing operation
Manage risk and controls within the LMS/Billing operations lifecycle, including issue and corrective action plans advisory
Engage with MCA governance team to ensure risk and controls are appropriately captured in MCA and address any risks identified through the MCA process
Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation, and management of operational risk events
Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes
Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
Shape and define governance model for global LMS/Billing operations risk
Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
Prepare reports for senior management
Provides control advice and guidance to LMS/Billing operations organization
Communicates guidance and training of new requirements
As a successful candidate, you would ideally have the following skills and exposure:
Bachelor’s/University degree, Master’s degree preferred
6-10 years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred Business writing experience preferred
In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.
Effective verbal and written communication and analytical skills
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Risk ManagementOperational Risk
Time Type:
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