Your role will be
- To monitor and support the development incident queues
- Address and resolve customer cases
- Collaborate with the development team, product support and customers
- Suggest and implement improvements based on customer feedback and incident analysis
- Facilitate knowledge transfer within the teams and contribute to internal knowledge bases
- Interact with developers, product owners, product support and other stakeholders to discuss and resolve customer cases and take quality topics forward.
- Troubleshoot issues, provide practical solutions to reported incidents, and continuously adapt to the evolving technological landscape.
- Strong team player with excellent time management skills and the ability to multitask effectively
What you bring
- Bachelor's degree or higher in Computer Science or related field
- At least 3 years of experience in Technical Support, Software Development, IT or Quality Assurance
- Proven experience with Knowledge Management strategies and multi-channel customer support (Chat, Virtual sessions, etc)
- Experience in network technology
- Preferably knowledge or experience in Python or Ruby, BASH, HTTP, and SQL.
- Preferably experience with cloud development, distributed systems, and cloud platforms such as SAP BTP, AWS, Azure, GCP or Alibaba Cloud
- Excellent English language skills, both verbal and written.
- Experience in creating dashboards and reporting
Job Segment:Cloud, Embedded, Testing, ERP, Manufacturing Engineer, Technology, Engineering