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SAP DevOps Engineer 
Bulgaria, Burgas 
602399944

12.08.2024


Your role will be

  • To monitor and support the development incident queues
  • Address and resolve customer cases
  • Collaborate with the development team, product support and customers
  • Suggest and implement improvements based on customer feedback and incident analysis
  • Facilitate knowledge transfer within the teams and contribute to internal knowledge bases
  • Interact with developers, product owners, product support and other stakeholders to discuss and resolve customer cases and take quality topics forward.
  • Troubleshoot issues, provide practical solutions to reported incidents, and continuously adapt to the evolving technological landscape.
  • Strong team player with excellent time management skills and the ability to multitask effectively

What you bring

  • Bachelor's degree or higher in Computer Science or related field
  • At least 3 years of experience in Technical Support, Software Development, IT or Quality Assurance
  • Proven experience with Knowledge Management strategies and multi-channel customer support (Chat, Virtual sessions, etc)
  • Experience in network technology
  • Preferably knowledge or experience in Python or Ruby, BASH, HTTP, and SQL.
  • Preferably experience with cloud development, distributed systems, and cloud platforms such as SAP BTP, AWS, Azure, GCP or Alibaba Cloud
  • Excellent English language skills, both verbal and written.
  • Experience in creating dashboards and reporting


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