Intuit Business Credit Card Servicing Manager 

Kenya, Nairobi County, Nairobi 

60233425

• Lead and scale servicing operations across Commercial Loans and Business Credit Cards, ensuring efficient, compliant, and customer-centric servicing experiences
• Manage a growing team including 3-5 direct reports and embedded support from other verticals including platform, collections and vendor management
• Partner cross-functionally with Product, Compliance, Analytics, Operations and other teams to ensure operational readiness and servicing excellence across all product lifecycles
• Define and monitor key performance indicators; provide regular reporting and insights to senior leadership
• Own the design and execution of servicing processes that meet both regulatory standards and business goals
• Drive continuous improvement efforts, identifying opportunities to streamline workflows, increase automation, and enhance customer satisfaction
• Lead onboarding and integration efforts for new products, ensuring seamless servicing readiness and agent enablement
• Represent Servicing in cross-company strategic initiatives and platform migrations

• 10+ years of experience in servicing or operations, ideally within fintech, credit cards, lending, or financial services
• Proven track record of managing teams through growth and transformation
• Strong process design and systems thinking capability, with comfort navigating multiple servicing tools and platforms
• Skilled at influencing cross-functional partners and driving alignment in complex environments
• Executive communication skills and a data-driven approach to decision-making

Preferred:

• Experience in credit card servicing, preferably small business or commercial-focused
• Familiarity with Salesforce and card servicing systems
• Exposure to compliance, vendor oversight, or QA functions a plus