Expoint – all jobs in one place
Finding the best job has never been easier
Limitless High-tech career opportunities - Expoint

Intuit Business Credit Card Servicing Manager 
Kenya, Nairobi County, Nairobi 
60233425

Yesterday
Responsibilities
  • Lead and scale servicing operations across Commercial Loans and Business Credit Cards, ensuring efficient, compliant, and customer-centric servicing experiences
  • Manage a growing team including 3-5 direct reports and embedded support from other verticals including platform, collections and vendor management
  • Partner cross-functionally with Product, Compliance, Analytics, Operations and other teams to ensure operational readiness and servicing excellence across all product lifecycles
  • Define and monitor key performance indicators; provide regular reporting and insights to senior leadership
  • Own the design and execution of servicing processes that meet both regulatory standards and business goals
  • Drive continuous improvement efforts, identifying opportunities to streamline workflows, increase automation, and enhance customer satisfaction
  • Lead onboarding and integration efforts for new products, ensuring seamless servicing readiness and agent enablement
  • Represent Servicing in cross-company strategic initiatives and platform migrations
Qualifications
  • 10+ years of experience in servicing or operations, ideally within fintech, credit cards, lending, or financial services
  • Proven track record of managing teams through growth and transformation
  • Strong process design and systems thinking capability, with comfort navigating multiple servicing tools and platforms
  • Skilled at influencing cross-functional partners and driving alignment in complex environments
  • Executive communication skills and a data-driven approach to decision-making

Preferred:

  • Experience in credit card servicing, preferably small business or commercial-focused
  • Familiarity with Salesforce and card servicing systems
  • Exposure to compliance, vendor oversight, or QA functions a plus