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The Role:
As an IT Technology Consultant, you will be responsible for:
• Handling Incidents, Alerts, and Service Requests
• Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
• Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs
• Conceptual design, configuration, and administration of server landscapes with a focus on Linux Operating systems
• Troubleshooting and resolving any Application and Database issues that impact the customer's business
• Managing daily operations ensuring high availability
• Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team
• Coordination with international teams in global projects/crisis handling/de-escalation initiatives
• While cross-trained in all topic areas (Basis/application, OS and Database), you’ll specialize in one of these areas and own incidents and service requests closure end-to-end
Role Requirements:
• BE / BTech / MCA from a reputable institute
• 5 to 9 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
• Working knowledge of Business Object Products (BOBI, BODS etc)
• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
• Basic knowledge of Network and Storage
• Basic knowledge of one or more of the following products is preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
• Experience working in an international environment, being able to work effectively with international and virtual teams.
• Capable in technical documentation and creation of knowledge-based assets (KBAs) • Ability to continuously acquire new knowledge proactively and independently.
• Analytical and solution-oriented thinking
• Effectively resolve/drive resolution of Critical Incident & Problem Management areas. • Exposure to the ITIL framework Preferred:
• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases
• Ability to own, Lead and coordinate operational tasks, escalations and process improvements
• Scripting experience - Any of Shell, Perl, Python, Go, or similar
• Working experience in Virtualization (XEN, VMware)
• Experience with OS monitoring, backup/restore
• Experience with at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)
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