SAP Technology Services Specialist Basis 

Mexico, Nuevo León 

601871252

The Role:

As an IT Technology Consultant, you will be responsible for:

• Handling Incidents, Alerts, and Service Requests

• Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.

• Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs

• Conceptual design, configuration, and administration of server landscapes with a focus on Linux Operating systems

• Troubleshooting and resolving any Application and Database issues that impact the customer's business

• Managing daily operations ensuring high availability

• Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team

• Coordination with international teams in global projects/crisis handling/de-escalation initiatives

• While cross-trained in all topic areas (Basis/application, OS and Database), you’ll specialize in one of these areas and own incidents and service requests closure end-to-end

Role Requirements:

• BE / BTech / MCA from a reputable institute

• 5 to 9 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)

• Working knowledge of Business Object Products (BOBI, BODS etc)

• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.

• Basic knowledge of Network and Storage

• Basic knowledge of one or more of the following products is preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector

• Experience working in an international environment, being able to work effectively with international and virtual teams.

• Capable in technical documentation and creation of knowledge-based assets (KBAs) • Ability to continuously acquire new knowledge proactively and independently.

• Analytical and solution-oriented thinking

• Effectively resolve/drive resolution of Critical Incident & Problem Management areas. • Exposure to the ITIL framework Preferred:

• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases

• Ability to own, Lead and coordinate operational tasks, escalations and process improvements

• Scripting experience - Any of Shell, Perl, Python, Go, or similar

• Working experience in Virtualization (XEN, VMware)

• Experience with OS monitoring, backup/restore

• Experience with at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)

What you get from us

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