Responsibilities
- Support Portfolio Managers ensure quality project delivery; delivery which adheres to ICE Infrastructure & Software delivery policies via quality checks against the Project Delivery Lifecycle, consistency of project artifacts, approvals and timeliness of document storage
- Coordinate reporting, helping to ensure accurate & up to date information is provided by PMs for reports and collating into report packs for monthly distribution
- Regularly monitor published project timelines and alert project & portfolio managers of potential delays
- Provide support to the PMO through document control, data analysis, helping identify trends, performance indicators, and opportunities/gaps Provide ad hoc support & assistance to PMs and over time manage small initiatives and projects, which includes (but not limited to)
- Scheduling project meetings, recording and distributing meeting notes and other project documentation as requested
- Scheduling other ad hoc meetings for engineering managers and related to projects, recording and distributing meeting notes
- Potential to facilitate project meetings and/or manage small projects independently
- Support regular project reporting capturing and entering updates as requested
- Track Service Now tickets, related to project build, test and handover, including executing ServiceNow reports to track details of progress made on specific tickets related to projects, and following up with teams as needed
- Assist with linking tickets to projects
- Assist in creating schedules and plans of activity and deliverables, tracking and update
- Summarize technical details from engineers to present high-level progress made on specific project tasks/milestones
- Proactively learn and use standard PMO tools and templates for documents, reporting and communication
Knowledge and Experience
- Bachelor's or associate Degree (Computer Science or Engineering degree of benefit, Technology and Project Certifications are also a plus)
- 2+ years in either a junior project management role or project support role requiring verbal and written communications, organizing information and schedules, and balancing shifting priorities.
- Prior experience working on projects and with technical staff, software development, and non-technical staff are a plus.
- Experience supporting a team and working with a variety of other teams in remote locations
- As this is a junior level position, we do not expect candidates to have prior experience with all listed responsibilities and skills but we do expect either experience or a demonstrated aptitude.
- Must be experienced in MS Office O365 (Word, Excel, PowerPoint) - formatting documents in Word, Excel to organize and summarize data and PowerPoint for reporting or presentations. Also, MS Outlook (e-mail, meeting scheduling)
- Prior experience with Microsoft Project or other similar project scheduling & reporting tools is a plus (Project Portfolio Management Tools).
- Benefit if also experienced with collaboration tools; Teams, Workspace or SharePoint, Jira and ServiceNow.
- Benefit if also experienced in reporting and dashboarding tools such as excel, power BI, Tableau
- Strong verbal communication skills; Clearly outline ideas, questions, project/task status accurately and concisely. Prior experience facilitating meetings, training, or other forms of public speaking are a plus.
- Strong written communication skills; ability to correctly, concisely and accurately record meeting notes, convey questions, consolidate and summarize responses to information gathering exercises. Prior experience writing status reports, executive summaries is a plus.
- Identifying, escalating and tracking issues and risks
- Self-starter with a keen interest in learning both the business and the project management organization.
