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Netflix Production Support Specialist - Spain, Community of Madrid, Madrid 600774082
01.05.2024
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How do you know if this role is right for you?
- You have managed data and or workflows for a post-production facility
- You have managed workstations, hardware, and overall support at a post-production facility
- You have a background in software/hardware development & you have worked on set, or in post-production, OR
- You have managed an automated transcoding service in a past job offered to post-production
Your primary job functions are:
- Monitor all Content Hub Media Production Suite automated file transfer and transcoding activity
- Ensure the Netflix Content Hub Media Production Suite tools receive timely support when issues arise, managing communication with that end user throughout the issue lifecycle, as well as escalate/triage when necessary
- Partner closely with the Senior Manager, Production Media Systems to stay current on product developments. This includes tracking key milestones and timelines to ensure awareness of product version management.
- Monitor and analyze our tool utilization to proactively identify potential issues, and inform forecasting and future resource management.
- Partner with the Senior Manager, Production Media Systems on advancing and evolving Media Production suite operational strategy.
- Own the feedback loop for the Content Hub Media Production Suite from their region to Studio and Product.
Qualifications:
- 5+ years of experience in post-production, with roles in facility, as well as process management, at a post-production vendor, studio, or network.
- Deep knowledge and experience with content creation processes, on-set production, and post-production services.
- Proficiency in speaking and writing in English is a must, but the ability to also communicate in Spanish is a valuable asset to this role
- Understanding of JSON, XML, CSV, and other commonly used data formats
- Familiarity working across Windows, Mac, and Linux operating systems
- Previous experience working with media asset management and workflow automation systems
- Understanding of different types of storage infrastructure leveraged throughout production and post, including local drives, facility storage array networks, and cloud storage
- Understand the practical application of and have experience in dailies processing, editorial, VFX pulls, and conform/online to final delivery.
- Familiarity with production and post-production software (e.g. Avid Media Composer, Adobe Premiere, Colorfront OSD & Transkoder, and Aspera).
- A clear understanding of how software from on set through production and post are used and the differentiators between them.
- Knowledge of industry standards and the bodies that ratify them.
- Knowledge of and relationships with technology solutions, equipment, and service vendors across production and post-production.
- Previous background in software development, workflow scripting, or system administration is not required, but a strong plus
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