In this role you will:
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Receive direction from managers and exercises judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers financial needs
Required Qualifications:
- 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Job Expectations:
- Ability to work weekends and holidays as needed or scheduled
- This position is not eligible for Visa sponsorship
Posting Location(s):
- 601 S 8th St Minneapolis, MN 55404
- 612 Washington Ave SE Ste D110 Minneapolis, MN 55414
- 2600 E Franklin Ave Minneapolis, MN 55406
- 1505 W Lake St Minneapolis, MN 55408
- 2919 27th Ave S Minneapolis, MN 55406
- 4959 Excelsior BLVD Minneapolis, MN 55416
- 4712 Chicago Ave S Minneapolis, MN 55407
- 5116 Vernon Ave Edina, MN 55436
- **Positions may not be available at all locations listed in this posting.
24 Aug 2024
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.