NICE Director Engineering 

India, Maharashtra, Pune 

59923193

How will you make an impact?

• Work with the line of business to define the product delivery and processes
• Assist in the development of short, medium, and long-term plans to achieve strategic objectives
• Work closely with the product manager, technical architect, QA engineers, and software engineers to define/develop features big and small for our products.
• Actively guide and mentor the team to develop features to meet functional, documentation, and quality while obviating roadblocks
• Drive and impact all current processes related to software development and improvements across the org as necessary
• Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc.
• Provide worldwide support to our customers
• Play a major role in envisioning and executing next-gen plans (e.g. architecture) to achieve longer-term strategic objectives of the organization
• Prioritize, assign and manage departments’ activities and projects following the R&D department’s goals and objectives. Adjust hours of work, priorities, and staff assignments to ensure efficient operation based on workload.
• Design and present projects to improve the current process and overall platform.
• Attend meetings and training as required.
• Coaching the echo system for agility, adapting plans and execution based on reality, and engaging all the involved.
• Develop a performance-oriented culture
• Promote innovation

Have you got what it takes?

• 20+ years of experience in Software Engineering.
• At least 8 years of experience in managing multiple teams of software developers and 4 years of experience of managing through managers.
• Customer Experience / Contact Center Domain expertise specifically in Media Services / Communications Manager and SIP protocols.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience working in a global product software company for enterprise customers (Fortune 100 companies)
• Experience in working outside India
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations
• Solid understanding of n-tier architectures
• Experience in product development using Java or .Net technologies
• Experience with Amazon Web Services (AWS)
• Experience developing and supporting hosted and/or multi-tenant software delivered as-a-Service (SaaS).
• Excellent communication skills, problem-solving, and decision-making skills
• Deep experience with Agile/SCRUM/SAFe software development methodologies.
• Excellent People Management skills

Vice President, Engineering
Managerial