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JPMorgan Receipt & Distribution Specialist United Kingdom, England 597816358
Yesterday
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Job Responsibilities
- Develop key partnerships with CIB Operations teams, ensuring all service level agreements are met, meeting on a regular basis to update on service performance and integration of our services to support client workflows
- Support daily execution of all client requests in line with required deadline
- Report risk issues or incidents following the required escalation model and procedures.
- Manage individual performance development processes and meet with manager to review business and personal performance goals, development, training and coaching
- Support an inclusive work environment in line with the JPMorgan Chase Business Principles
- Collect the knowledge and report of key business metrics to support decision making processes
Required qualifications, capabilities and skills
- Strong written and spoken English skills with the excellent interpersonal skills, good attitude and strong communication
- Able to demonstrate good decision-making and accountability and ability to read, analyse data to produce reporting
- Excellent time management and organizational skills, organized and efficient with self-motivation
- Able to demonstrate an excellent knowledge of Trade Services Branch Support environment
- Ability to work and perform well in a high-pressure environment and knowledge of quality control processes
- Excellent understanding of mail, courier and tracking technologies, platforms and software
- Good working knowledge of key Microsoft applications
- Experience with handling client requests/issues and managing products and service expectations
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