Uber Sr Community Operations Manager 

United States, West Virginia 

596710690

About the Role

This role is a key position in the Centre of Excellence (COE), Uber Japan. You will demonstrate your experience and industry-standard methodologies to help build effective, scalable processes. For this role you would need to be operationally focused, have a flair for people management, and be an enthusiastic problem-solver with some experience in leading support for business products. This will be a managerial role with a heavy focus on:

1. People management
2. Performance Management
3. Continuous Process improvement
4. Conflict Management
5. Stakeholder Management

The Experience You’ll Bring

• Candidates must have proven ability in developing teams, leadership experience, and background in running scalable operations.
• Process & People Management experience, consistent delivery on important metrics, run site wide projects
• Strong background in developing people, interaction and collaboration in different regions, and manage expectations and relationships.
• Candidate should have a minimum of Excel/Sheet and analytics skills (SQL knowledge/experience is a plus)
• Strategic Planning vs Tactical

Other Skills You Need To Be Successful

1. Project Management
2. Manage Multiple LOBs/Sites/ Leaders
3. Building Relationships
4. Business Presentations
5. Virtual Management
6. Analytical Presence

People management experience with proven ability to effectively manage, set team goals,

• Communicate in English and Business Japanese
• Develop people to their highest levels of performance
• Guide your teams through challenging managerial situations
• Professional experience with optimization, processes, systematic organization, program, or project management.
• Data/Analytics experience; Excel proficiency.
• Exceptional writing and verbal communication skills
• Willingness to participate in some night meetings, interviews and project calls when required
• Experience working in high-volume or multifaceted work environmentInterpersonal Skills to deal with different kinds of stakeholders (Internal or External)
• People engagement, to be a team player as opposed to working in silos

Preferred Qualifications:

• Project Management
• WFM Knowledge
• Site Management Experience
• Handled multiple programs and sites

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .