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Netflix Sr Community Manager United States, California, Los Angeles 431520924
23.06.2024
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THE JOB:
We’re looking for an experienced andmember joy and engagement.
The right candidate will be intimately familiar with building early development communities from the ground up, developing the foundational advocates we need to drive explosive player growth after launch. You will leverage your deep knowledge of grassroots community building to help us drive early Beta experiences; Developing social channels, acquiring players, executing playtesting, gathering feedback, and building relationships with content creators. You will leverage your experiences in launching new games to collaborate closely with Netflix partners, developing strong relationships that will amplify our voice, and build joyful relationships with players around the world.
Responsibilities
- Voice of the Player: Identifies meaningful community feedback and trends, and tactfully represents their voice to our development teams.
- Build, foster & grow safe communities: Develops online communities across multiple channels (Discord, Reddit, X, TikTok, etc) that are inclusive, respectful, and promote strong engagement with our games.
- Drives early community playtesting: Partners with development team(s) to plan and execute early community playtesting roadmaps for games in Alpha & Beta. Develops methods to acquire new players, hosts playtest events, and collects early player feedback.
- Owns content creator strategy: Builds strong player advocacy for our games by developing and maintaining healthy relationships with content creators, influencers, fan sites and more.
- Develop & execute social campaigns: Create player joy & conversations through a consistent stream of social content including text, images, videos, live streaming, events, and more.
- Partner with Netflix communications & marketing: Cultivates a strong relationship with partner groups within Netflix in order to identify and deliver on game launches, marketing campaigns, product collaborations, and cross channel opportunities both virtually and in person.
The Ideal Candidate
- 7+ years of experience creating, growing, and maintaining thriving game communities
- Excellent written and verbal communication skills
- Strong track record of planning and executing early Beta community play-testing events
- Deep experience in working with content creators, influencers, and social media advocates
- Proven ability to create best in class external external-facing content
- Strong track record of creating and protecting inclusive, safe, and welcoming community spaces.
- Has shipped at least one game at scale in partnership with publishing, marketing & comms
Bonus Skills
- Pre-existing relationships with key community members, content creators, influencers & more
- Prior background in Marketing, Publishing, PR or Communications
- Prior background in creating content as a player (Content creator, influencer, fan sites, etc)
- Technical experience in game operations (Build deployment, troubleshooting player issues, etc)
- Experience leading & managing other community professionals
Required Application Materials
- Resume
- Portfolio of communities you’ve played a key role in, social channels you’ve run that demonstrate how you create and build community
Location
- Orange County or Los Angeles preferred
- Will consider remote applicants who are willing to travel for work-related events
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