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Microsoft HR Service Advisor Mexico, Mexico City, Mexico City 59644751
13.08.2024
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Qualifications
Required/Minimum Qualifications:
- Bachelor's Degree in Human Resources (HR), Business, or related field AND 1+ year(s) work or internship experience in HR operations, HR, or related field
- OR equivalent experience.
- Business level fluency to read, write and speak English and Spanish.
Preferred Qualifications:
- Business level fluency to read, write and speak Portuguese
- CE2, TOEFL, or similar Language Certification (if not native speaker for needed language).
- SAP HR system understanding and Excel proficient.
- Must have strong planning, initiative, curiosity, coordination, result oriented, sense of urgency, team player and organizational skills.
- Understand life cycle of employee from hiring to retirement.
Responsibilities
HR Central Services Customer Support
- Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies; handles routine inquiries and transactions by referring to standard policies and procedures; escalates issues to senior team members or triages inquiries to the appropriate queue.
- Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers; learns the end-to-end service model.
Process Management
- Reviews own performance metrics target and identifies opportunities for improvement.
Data Management
- Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested; verifies data input to ensure accuracy by following established guidelines.
- Supports the operational compliance in data handling by learning relevant policies, procedures, and processes; handles both regular and sensitive data by following global and local statutory laws.
Documentation
- Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy; participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements.
- Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.
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