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Tesla Service Advisor 
Mexico, Quintana Roo, Cancún 
198108235

13.08.2024
What You’ll Do
  • Respond promptly to customer inquiries via phone, email, and drive-in with a high level of attention and professionalism
  • Assess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman/Service Manager for immediate attention
  • Accurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detail
  • Conduct seamless transactions, guide customers through corrections, and summarize processes, keep customers informed with estimated completion times, regular updates, and thorough follow-up on each vehicle's status
  • Coordinate vehicle details before delivery and coordinate delivery or pick-up times with customers, following up to confirm satisfaction with the provided services
What You’ll Bring
  • Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques, hands-on experience with a diverse range of hand and power tools, shop equipment, and automotive/electrical testing devices
  • Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
  • Proactive willingness to learn emerging automotive technologies, establish and maintain cooperative relationships with all individuals contacted in course of work, including the public
  • Maintain accurate daily records and effectively manage multiple priorities to meet deadlines
  • Must have a valid driver’s license in country of employment