IBM PC Technical Support Cairo 

Egypt, Cairo, Cairo 

595456452

• Provide hardware technical support for IBM SSR, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo PC products.
• Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
• Provide answers for general usage and operation questions.
• Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
• Identify known defects and fixes to resolve problems.
• Identify suspected defects and engage escalation team to assist in resolution.
• Aid with questions regarding product documentation related to the supported products.
• Interpret online manuals regarding Lenovo code and application interfaces.
• Collaborate with other support centers and business units to provide seamless problem resolution.
• Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
• Supporting USA/CA customers, USA/CA time zone, Shift based/rotation, 24/7.

Required Technical and Professional Expertise

• Excellent communication and problem-solving skills.
• 0 – 3 years of experience in Technical Support or similar field.
• Fluent in English is a must.
• Expressing any certain aspect of the workplace to make it better “Self-motivated”.
• Handling off hours for business needs, whenever required.

Preferred Technical and Professional Expertise
B.Sc. in Electronics/Communication/Computer Engineering – Computer science