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IBM PC technical support French Egypt, Cairo, Cairo 29607417
17.07.2024
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Your Role and Responsibilities
- Provide hardware technical support for IBM SSR, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo PC products.
- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
- Provide answers for general usage and operation questions.
- Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
- Identify known defects and fixes to resolve problems.
- Identify suspected defects and engage escalation team to assist in resolution.
- Aid with questions regarding product documentation related to the supported products.
- Interpret online manuals regarding Lenovo code and application interfaces.
- Collaborate with other support centers and business units to provide seamless problem resolution.
- Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
- Supporting USA/CA customers, USA/CA time zone, Shift based/rotation, 24/7.
Required Professional and Technical Expertise :
Excellent communication and problem-solving skills
0 – 3 years of experience in Technical Support or similar fields
Fluent in English and French is a must.
Expressing any certain aspect of the workplace to make it better “Self-motivated “.
Handling off hours for business needs, whenever required.
Preferred Technical and Professional Expertise
B.Sc. in Electronics/Communication/Computer Engineering – Computer science
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