JPMorgan Global Shares - Japanese Customer Service Analyst 

China, Beijing, Beijing 

595264773

You will join a professional and outstanding team that offers great platform to sharpen your skillsets.

Job responsibilities

• Provide excellent customer service via email and phone at 1st and 2nd level response
• Escalate unresolved issues to 2nd and 3rd line support teams
• Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
• Maintain contact with customers throughout the ticket life cycle
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities

Required qualifications, capabilities and skills

• Excellent Customer Service skills in telephone and email etiquette
• Japanese and English language skills
• Client focus, interpersonal skills and ability to network
• Proactive and continuous improvement mindset
• Maintain highest level of technical skill in field of expertise
• Work independently and revel in problem-solving and looking for new solutions
• Requires a high degree of discretion and judgement
• Passion for learning new things every day and a continuous improvement mindset

Preferred qualifications, capabilities and skills

• University degree in Economics, Finance or equivalent work experience desired
• Experience in Customer Service role, preferably in the Financial Services or Software industry
• Experience with Contact Center solutions