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Flywire Service Consultant Japanese Speaking 
China, Shanghai 
533287422

18.07.2024


Key responsibilities:

  • Assist Flywire’s local licensed partner in liaising with Chinese users on their questions and concerns by phone and email with speed and professionalism
  • ]Consult with Flywire and Flywire’s local licensed partner and serve an essential role in making Flywire’s services more convenient
  • Assist Flywire in follow-up with previously unresolved service requests
  • Consult with Flywire to help us define and implement top notch service policies
  • Assist Flywire to solve complex problems with different software tools
  • Have fun while working hard with a goal-oriented team

Our ideal candidate has:

  • Fluency English and Japanese is required
  • Excellent phone etiquette and the ability to listen, understand and find a solution to complex service requests
  • The desire to talk to users on a daily basis
  • Strong analytical and computer skills
  • A flexible work schedule
  • International experience (preferred)
  • Familiarity with CRM software (preferred)

Flywire is an equal opportunity employer.