Flywire Service Consultant Japanese Speaking 

China, Shanghai 

533287422

Key responsibilities:

• Assist Flywire’s local licensed partner in liaising with Chinese users on their questions and concerns by phone and email with speed and professionalism
• ]Consult with Flywire and Flywire’s local licensed partner and serve an essential role in making Flywire’s services more convenient
• Assist Flywire in follow-up with previously unresolved service requests
• Consult with Flywire to help us define and implement top notch service policies
• Assist Flywire to solve complex problems with different software tools
• Have fun while working hard with a goal-oriented team

Our ideal candidate has:

• Fluency English and Japanese is required
• Excellent phone etiquette and the ability to listen, understand and find a solution to complex service requests
• The desire to talk to users on a daily basis
• Strong analytical and computer skills
• A flexible work schedule
• International experience (preferred)
• Familiarity with CRM software (preferred)

Flywire is an equal opportunity employer.