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SAP SAP Business Service Consultant - Japanese & English 
China, Liaoning 
763352612

04.07.2024


RESPONSIBILITIES

  1. Client Leadership : Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders.
  2. End-to-end ownership for delivery of service : Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management
  3. Profitability Management : Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client’s level of maturity, Safeguarding ECS Revenue, contract renewals
  4. Contract Adherence : Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customer’s business
  5. Compliance & Risk Management : Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters
  6. Continuous Improvement and Communication : Create a culture of pro-active problem management, continually improve the effectiveness and efficiency of services delivered to customer

Required skills

  • Education minimum bachelor’s degree or equivalents in Business Administration, Computer Science, Technical Engineering or related fields
  • Understanding of SAP Basis, system migration and/or functional SAP application knowledge.
  • Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes
  • Good presentation and communication skills in Japanese and English, ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers
  • Competent in multi-tasking and ability to manage multiple engagements in parallel
  • Pro-active, problem-solving, "can-do" attitude and “customer first” mindset.
  • Accustomed to working in an international and global virtual matrix organization
  • Good at engagement management, relationship building and de-escalation skills
  • Good customer focus experience and thorough with networking and relationship building results-driven leader

Preferred skills

  • Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP) is beneficial
  • Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial

WORK EXPERIENCE

  • 3+ years’ experience in SAP project management or SAP Operations or IT industry experience in SAP technology
  • 3+ years’ experience in a customer-facing rolein the cloud or IT consulting business
  • 3+ years’ experience in SAP Basis and/or infrastructure operation/development is preferred

This is a hybrid role which requires working from SAP