Client Leadership : Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders.
End-to-end ownership for delivery of service : Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management
Profitability Management : Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client’s level of maturity, Safeguarding ECS Revenue, contract renewals
Contract Adherence : Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customer’s business
Compliance & Risk Management : Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters
Continuous Improvement and Communication : Create a culture of pro-active problem management, continually improve the effectiveness and efficiency of services delivered to customer
Required skills
Education minimum bachelor’s degree or equivalents in Business Administration, Computer Science, Technical Engineering or related fields
Understanding of SAP Basis, system migration and/or functional SAP application knowledge.
Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes
Good presentation and communication skills in Japanese and English, ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers
Competent in multi-tasking and ability to manage multiple engagements in parallel
Pro-active, problem-solving, "can-do" attitude and “customer first” mindset.
Accustomed to working in an international and global virtual matrix organization
Good at engagement management, relationship building and de-escalation skills
Good customer focus experience and thorough with networking and relationship building results-driven leader
Preferred skills
Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP) is beneficial
Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial
WORK EXPERIENCE
3+ years’ experience in SAP project management or SAP Operations or IT industry experience in SAP technology
3+ years’ experience in a customer-facing rolein the cloud or IT consulting business
3+ years’ experience in SAP Basis and/or infrastructure operation/development is preferred
This is a hybrid role which requires working from SAP