Qualcomm Staff Engineer Customer Quality 

South Korea, Seoul 

595173412

Job Area:

Engineering Group, Engineering Group > Quality Assurance Engineering

The ideal candidate will have a strong background in the Automotive industry and will be responsible for the following:

• Ensuring that the products and services produced by the company meet or exceed customer expectations

• Providing support for new parts approval processes

• Handling customer RMA (Return Material Authorization) requests

• Driving/coordinating semiconductor failure analysis of the returned from the customer.

• Communicating with internal stakeholders to ensure customer satisfaction

• Negotiating with customers about the progress of quality issues

• Providing onsite support to customers as needed

Qualifications:

• Bachelor’s degree in electrical engineering or a related field

• Minimum of 10 years of experience in the Automotive or related industry

• Experience and understanding of semiconductor circuit and FAB/Assembly process.

• Experience with new parts approval processes such as PPAP and other standard Automotive industry practices

• Strong communication and negotiation skills

• Ability to work independently and as part of a team

• Willingness to travel as needed

• Experience of cross functional team culture.

Key responsibilities:

• Build strong working relationships with major customer stakeholders and in-house development teams to ensure transparent communication and support.

• Coordinate activities to evaluate and resolve technically challenging engineering and quality-related problems encountered in the customer’s locations.

• Create and review 8D report which should be compliant with customer demand and internal control.

• Determine and collect relevant data for product and installation improvements, escalating issues when necessary.

• Collect root cause analysis data and provide corrective feedback to prevent line stops due to quality issues.

• Ensure that the products produced meet quality standards to minimize quality costs and maximize customer satisfaction while adhering to procedures and processes.

• Control clean cut-offs throughout and manage containment while implementing ongoing corrective actions1.

• Investigate reports of defective, damaged, or malfunctioning parts, assemblies, equipment, or systems.

• Evaluate findings to formulate corrective action plans and coordinate implementation.

• Collaborate in a team environment to develop and implement best practices in new product approval process.

• Manage customer-specific requirements and offer technical support

Minimum Qualifications:

• Bachelor's Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 6+ years of Quality Engineering or related work experience.

Master's Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 5+ years of Quality Engineering or related work experience.

PhD in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 4+ years of Quality Engineering or related work experience.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.