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Job purpose:
· Setting up SharePoint sites for EY client engagements.
· Setting up workspaces for different client engagement roles with specific levels of accesses.
· User management, enrollment and site administration.
· Answering functional query from client or user or EY user on behalf of client user.
· Incident escalation to respective team either on behalf of client or user
· Answering user queries in a timely manner to ensure SLAs are met.
· Logging of calls, requests and incidents within Service Now
· Building good knowledge of internal business processes and to offer guidance to drive efficiencies.
Skill requirements:
· 2 years of total work experience preferably in to IT production support on IT tools and applications.
· Good working knowledge in SharePoint technology with prime focus on SharePoint site administration.
. 2 years of total work experience preferably in SharePoint technology.
· Good exposure to tools and technology platforms.
· MS Office suite (moderate level) – word, excel, power point.
· Able to provide functional support in a timely manner and respond to critical usage requests from the business
. Proficient language level: English speaking/writing skills.
What we offer
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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