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Apple Content Experience Strategist United States, California, Sunnyvale 595035867
18.11.2024
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Description
As LLMs continue to evolve, optimizing content for their consumption becomes increasingly meaningful. In this role, you’ll form and drive AppleCare Digital’s LLM content strategy. You’ll apply your understanding of internal and third-party LLM functionalities with authoring standard processes. You’ll track content performance in LLMs to identify areas for improvement and experiment with formats and styles to decide what works best. Additional responsibilities include:- Make content optimization and authoring standards recommendations, then support change management and governance.- Combine data analysis and creative thinking to optimize content, synthesizing requests and inputs from a variety of sources.- Review generative answers derived from support content and validate technical accuracy, finding ways to improve content from a design and technical perspective for AI and user consumption.- Lead conversations with partners to find consensus and build timelines for content creation and change.
Minimum Qualifications
- Bachelors Degree or equivalent work experience required
- Experience using key metrics and research to make decisions
- Familiarity with Large Language Models (LLMs)
- Experience influencing partners, driving consensus, and completing projects with a cross-functional team
- Ability to thrive in high pressure environments, under tight timelines, while maintaining a strong attention to detail
Preferred Qualifications
- Masters Preferred
- Experience with technical support and troubleshooting content
- Knowledge of evolving technologies and their impact on content
- Experience working with Retrieval Augmented Generation is a plus
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $115,100 and $216,900, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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