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SAP Senior Service Delivery Consultant 
Portugal 
594970395

30.08.2024



The position requires analytical skills in combination with a genuine service-oriented approach including the ability to anticipate changes and present recommendations to Management. You will deal with large, multinational enterprises / providers in order to ensure services meet our requirements and expectations.

What you`ll do:

  • Contract Management for managed IT services
  • Identification and management of technical and contract risks
  • Escalation management
  • Claim management
  • SOW creations
  • RFI/RFP support
  • Authorization management for external workforce
  • Use creative approaches to ensure strategic development of department specific strategy, execution and operational plans
  • Monitoring of specific goals (scope, quality, availability) and continuous enhancements and adoption to new requirements
  • Develop concepts for continuous improvements of processes and content
  • Provide program & project management support for department specific projects

Required:

  • Strategic and visionary thinking
  • Creativity in suggesting solutions.
  • “Can-do” attitude, thinking outside of the box
  • In-depth skills in contract and vendor management
  • Excellent interpersonal skills – communicating with others, problem solving and decision making
  • Ability to take ownership of assigned objectives set forth by management, even in situations with a high stress level
  • Prepared to travel in / out of the country
  • Fluent in English

Preferred:

  • Familiarity with Microsoft Enterprise architecture
  • Sound knowledge of communication / collaboration and office network technologies
  • German language skills would be a big plus

Education / Work experience:

  • University Degree, in Economics, Business Administration, Business Informatics or comparable
  • Experience in
  • 7-10 years of professional experience


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