SAP Senior Service Delivery Consultant 

Portugal 

594970395

The position requires analytical skills in combination with a genuine service-oriented approach including the ability to anticipate changes and present recommendations to Management. You will deal with large, multinational enterprises / providers in order to ensure services meet our requirements and expectations.

What you`ll do:

• Contract Management for managed IT services
• Identification and management of technical and contract risks
• Escalation management
• Claim management
• SOW creations
• RFI/RFP support
• Authorization management for external workforce
• Use creative approaches to ensure strategic development of department specific strategy, execution and operational plans
• Monitoring of specific goals (scope, quality, availability) and continuous enhancements and adoption to new requirements
• Develop concepts for continuous improvements of processes and content
• Provide program & project management support for department specific projects

Required:

• Strategic and visionary thinking
• Creativity in suggesting solutions.
• “Can-do” attitude, thinking outside of the box
• In-depth skills in contract and vendor management
• Excellent interpersonal skills – communicating with others, problem solving and decision making
• Ability to take ownership of assigned objectives set forth by management, even in situations with a high stress level
• Prepared to travel in / out of the country
• Fluent in English

Preferred:

• Familiarity with Microsoft Enterprise architecture
• Sound knowledge of communication / collaboration and office network technologies
• German language skills would be a big plus

Education / Work experience:

• University Degree, in Economics, Business Administration, Business Informatics or comparable
• Experience in
• 7-10 years of professional experience

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