Cisco Software Technical Support Engineering 

United States, Texas, Dallas 

594947647

• Maintain and support the Enterprise Contact Center product that makes up the core of the Customer Journey for Premise and Cloud platform (Hybrid).
• Be the technical expert of the product
• Resolve production incidents asap. Apply learnings from RCAs
• Enable recovery of services as first step, followed by Root cause analysis, resolution and steps to prevent the issue from happening
• Envision Serviceability gaps, provide inputs to plug gaps, implement the gaps to make the product more resilient and reliable
• Enable Roll out of features seamlessly
• Effective Communication and stake holder management
• Clear and constant updates to stake holders on progress

• Engineering Managers who will enable you to focus on doing what you love: delivering great software; they will also be your coach and guide on this exciting stage of your career journey.
• Technical Architects/Leads/Engineers who will play a hands-on role in helping you design, develop, and operate with the best practices, patterns the industry has to offer.

• A Bachelors or Masters degree in Computer Science or equivalent work experience in a field utilizing the same subject matter
• 5-8 years of experience in Product support, design, coding of highly available and scalable applications.
• Ability to analyse complex problems and ensure service restoration at the shortest time possible, look at Root cause to identify and fix the problem or prevent it from happening
• Strong analytical skills to evaluate system performance and identify areas for improvement.
• Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.
• Programming expertise in Java, JavaScript, Python
• Expert in server side application support - Java, Tomcat, Web applications etc.
• Experience in testing, and consuming APIs
• Experience in operating environments - Windows/Linux
• Experience with databases: relational, analytical, columnar, document-oriented, et cetera; MS SQL knowledge a plus
• Experience with Git source control and building/maintaining Continuous Integration and Delivery pipelines; Jenkins experience a plus.
• Familiarity and experience with machine learning algorithms and techniques; ML application delivery experience a plus. AI development tools (GitHub copilot, etc.), AI tools and initiatives are preferred
• Experience with RESTful APIs
• Experience working in an Agile/Scrum-inspired delivery methodology

The application window is expected to close on: 30-Apr-2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.