SAP SAP Technical Service Management Expert 

United States, California 

59493973

What you'll do :

As a Technical Landscape Owner, your responsibilities include:

• Deep understanding of customer landscape from technical and business perspectives including its interfaces
• Strong collaboration with the customer for planning and operations
• Align on upcoming changes with the Release Management and plan the execution accordingly
• Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
• Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
• Support productization of services including, if required initial setup, documentation, and standardization
• Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive

What you bring :

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
• Background in SAP technology and products – especially excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration
• Knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures
• About 7-10 years of experience in operation of systems installations is a must

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