CheckPoint Customer Success Manager Email Security 

United States 

594670281

• Plan and execute our post-sale onboarding process, to move the Harmony Email Security platform to production and provide the initial training
• Assist and track customers with the ongoing deployment and usage of Harmony Email Security products and services
• Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
• Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
• Collaborate with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business
• Develop and nurture relationships with key customer decision makers
• Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal)
• Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product road-map priorities; act as the internal customer advocate

• Experience with email authentication protocols like DMARC, DKIM, SPF, and similar technologies to ensure email integrity
• Understanding of email security solutions (e.g., Secure Email Gateways, SIEM integrations, Threat Intelligence)
• Strong technical presentation and communication skills, both verbal and written
• Demonstrated industry experience interacting with customers
• Technical background in messaging and Internet security principles
• Ability to work independently in a high-velocity environment
• Energetic, hard working, positive attitude, team player, flexible yet organized and consistent

It would be great if you also have:

• CISSP or other cyber security certification
• Degree in Computer Science, Electrical Engineering or equivalent
• Team player spirit!
• Believe in learning new things every day!

Must be eligible to work in country of residence without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled