Bank Of America Assistant Vice President/ President Consultant-Non-Trading 

Malaysia, Kuala Lumpur 

594614361

Job Description:

Job Description:

• Deliver superior End User Experience while ensuring a managed, secured End User environment

• Support various LOB users through direct end user support or through projects that deliver changes to the end user environment

• Keeping endpoint devices in compliance with Bank standards

• Handle client questions, incidents, and requests. Tracking, measuring, and escalating as appropriate

• Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency

• Assist with patching and upgrading End User devices

• Availability for ad-hoc work after hours and on weekends where necessary

• Ability to work in a high-pressure, fast-moving environment

• Provide IT support to major conferences and events

Responsibilities:

• Supports execution of the day-to-day restoration of incidents and work orders for hardware and software and ensures adherence to agreed service levels

• Facilitates the resolution of reactive and proactive problems throughout the service lifecycle and follows incident and service management processes

• Interfaces between end users and third-party hardware vendors to resolve hardware dispatch tickets

• Acts as a Subject Matter Expert (SME) in support of enterprise and Line of Business (LOB) products and functions, including corporate mobility and business continuity support

• Partners with peer technology support teams, including product managers, desktop engineering, application support, and problem management teams, to improve processes and communications

• Drafts procedures and documentation for application support knowledge management

• Contributes to high level organizational operating systems, applications, and hardware initiatives, ensuring timely and successful completion

Required Skills:

• Bachelor degree holder in Computer studies or IT related disciplines

• Extensive experience in supporting trading and banking

• Knowledge of desktop operating systems and infrastructure required to implement and support enterprise deployments

• Knowledge of various AV software and hardware equipment

• Knowledge of Desktop Services, Cyber security and Identity and Access standards and practices

• Project and event management skill

• Analytical, problem solving, facilitation skills

• Positive attitude, self-motivated, able to work under pressure and accept challenges, supportive attitude for other teams

• Strong team player, able to work efficiently under pressure

• Proactively plan and identify risk to be remediated

• Strong focus on client experience

• Basic understanding of BNM Risk Management in Technology (RMiT)

Desired Skills:

• Hardware Knowledge: Proficient in troubleshooting and repairing Desktop, Laptop and Thin Client

• Operating System: Expertise in Windows 10, 11, LTSC,

• iOS, iPadOS for installation and maintenance

• Networking: Basic knowledge of network configuration, TCP/IP, Firewall and troubleshooting connectivity issues

• Security: Understand data loss protection, encryption, and cybersecurity best practices

• Customer Service: Strong communication skills, ability to simplify complete technical terms into understandable language for our customers

• Software Management: skills for installing, updating, troubleshooting, and maintaining software applications and security patches

• Virtualization: familiarity with virtual machines

• Automation: Knowledge in PowerShell scripting