Nokia Optics Repair Expert 

India 

594490571

• Supports repair partners with technical training in the areas of system operation, board plus component diagnosis and test development.• Responsible for the introduction of new product repair, creating process maps, technical documentation and training. Fully integrates with product technical owner to develop Hardware Services (HWS) test facilities to better meet the repair requirements of the repair partners.• Responsible for the resolution and reporting of technical matters affecting repair output and quality.• Ensures the integrity of testing and repair of customer units.• Assists Product Manager and supervisors and working with the partners for continuous improvement of test and repair processes, quality, and cycle time to reduce costs on outsource repair.• On a project basis, travels to vendor sites to provide technical support.• Provides emergency back-up when partners meet with issues that fall beyond the scope of their capabilities, this may result in travelling to the partners repair site.• In conjunction with other groups utilises the C-gate process to implement new product introduction and ensures Hardware Services (HWS) has repair capability prior to general product rollout.• Timely modifications in the form of hardware, software or firmware to ensure test equipment / systems meet high specifications.• Assists the Product Manager and team leaders in areas of health and safety, personnel career progression development and discipline within the team.• Assists with planning and development of new Hardware Services (HWS) ventures, such as further global outsource, feasibility studies and screening cells and thereafter implement plans.• Interprets internal and external business challenges and recommends best practices to improve products, processes and services.• Has in-depth organisational and relevant market knowledge and uses understanding on how relevant areas can be integrated to achieve objectives.• Contributes to strategic decisions within professional area.• Solves complex problems based on sophisticated analytical thought and complex judgment.• Contributes to development of concepts to determine professional direction of own organisational unit.• Acts as a professional leader for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.• Often leads functional teams or projects with moderate resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management and allocation of work.

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 10+ years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark