Cisco Technical Consulting Engineer SD 

Poland, Lesser Poland Voivodeship, Krakow 

593508795

• Drive problem resolution for issues experienced in customer environments.
• Diagnose, troubleshoot and resolve incidents related to Cisco products, services or solutions.
• Provide answers for products, services or solutions questions.
• Create or update, and deliver problem resolution, project collateral and/or knowledge transfer.
• Assists in documenting and resolving technical problems found in products and solutions.
• Engage and drive appropriate resources for critical issues
• Maintain accurate documentation in incident and knowledge management systems
• Ensure case management guidelines are followed
• Effectively communicate (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests

• Understanding of network infrastructure and network hardware (Modern Enterprise Networks) typically requires 3-6 years related experience.
• Knowledge of application, network and transport infrastructure protocols.
• LAN and WAN production environment experience.
• Practical experience with Linux operating systems.
• Experience with routing protocols (eg OSPF, EIGRP, BGP).

We'll be very impressed if you can also show some of the below:

• Knowledge and experience with routing products (ISR4k, ISR1k, ASR1k).
• Hold a current valid industry recognizable accreditation (CCNP, CCIE) desired.
• Knowledge of Python and Rest APIs.
• IaaS providers general understanding, operational level experience preferred (AWS, Azure)
• Understanding of application container technologies and cloud architecture.
• Understanding of IPsec, ZBFW, IPS, URL filtering technologies
• Foundational knowledge of Linux/UNIX command-line tools/environments.
• Understanding of X.509 Certificates usage workflow.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real-world situations.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).