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GE HealthCare Client Service Technician 
United States, Virginia 
593278076

Today
Responsibilities:
  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. Perform ‘First Look' on at least one imaging or LCS modality.

  • Under supervision, evaluate basic, customer biomedical equipment issues and implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.

  • Learn to complete on-time and accurate Preventative Maintenance and Field Modification Instructions. Assist more experienced Field Engineers with equipment installation.

  • Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.

  • Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.

  • Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.

  • Effectively communicate and partner with teammates and colleagues.

  • Keep up to date on administrative responsibilities (e.g., maintaining customer service logs and internal service records in a timely manner, ordering repair parts, managing cycle times).

  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.

  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

  • Keep up to date with competitor information and market trends.

Qualifications:
  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field;

  • OR equivalent military education;

  • OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program;

  • OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.

  • Experience with Web applications as well as Microsoft suite of products.

Special Physical Requirements:
  • Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

  • Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

  • Must have and maintain a valid Driver's License.
    Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.