3M CRM Analyst 

Costa Rica 

5917886

Job Description:

Primary Responsibilitiesinclude but are not limited to the following:

• Work with business and TTS leadership to define user requirements, and translate them to functional specifications
• Perform analysis across Salesforce and associated integration points
• Provide functional knowledge for the applications supported by 3M’s TTS support organization and associated business processes
• Support management that includes response, resolution and follow-through of support incidents.
• Facilitate interactions and escalations with appropriate groups
• Provide testing support that include creation, maintenance, and execution of Functional Test Cases following established Quality Standards in support of one or more functional areas
• Test reporting and progress updates to CRM Team (test coverage, defect management, root cause analysis, test results, etc)
• Configure new functionality as requested by the business during each bi-weekly sprint
• Collaborate as needed with other TTS support team members on configuration design questions and analysis
• Follow best software development practices in documentation, code reviews, version control and commenting in code.
• Participate in agile release level development and processes, attending scrum teamactivities/ceremonies.
• Provide global Salesforce administration
• Update procedures, operation instructions, and any other documentation impacted by system changes

Basic Qualifications:

• Bachelor's degree in Computer Science (or related field experience).
• 2+ years of IT Experience with 2+ testing experience
• Proven ability to develop test cases, test scenarios, and necessary test data
• Experience with creation and execution of test cases, reporting defects, triaging defects, defining severity, and setting priority for each defect.
• Experience working in a global support environment
• Individual must be detail oriented, self-directed and have strong independent problem solving skills. The ability to multi-task is inherent in the job responsibilities
• Strong communication skills

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.