Airbnb Operations Investigations Specialist 

United States 

591153984

The Difference You Will Make:

The specialist will develop their risk management, fraud prevention, and operational skills by maintaining high-quality performance and decision accuracy goals.

A Typical Day:

• Investigate complex cases and identify potential fraud by reviewing fraud signals within data sets
• Effectively communicate with Airbnb users, employees, stakeholders and teammates
• Develop your risk management, fraud prevention, and operational skills
• Work cross-functionally with Global teams including Product, Policy, Engineering and Project teams
• Suggest operational improvement ideas and help drive implementation
• Participate in new Tool and Workflow pilots
• Meet decision accuracy & occupancy goals and maintain high quality performance
• Demonstrate commitment to operational discipline, meticulously maintaining the integrity of time/task tracking, upholding operational rigor, and providing operational/administrative support to a large team
• Drive high-quality work while managing your assigned core work and project tasks from start to finish

Your Expertise:

• 1-5 years of experience with risk management, fraud prevention, and/or Trust and Safety investigations
• Exceptional interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner
• Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities
• Ability to detect vulnerabilities in existing and new products or features; comfortable submitting ideation suggestions
• Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologies
• Familiarity with Mac computers and Google suite: Mail, Docs, Sheets, and Slides
• Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Tuesday - Saturday and Sunday - Thursday shifts during North American hours
• Travel requirements (if applicable)
• Preferred unique skill-sets:
  • Technical aptitude: Ability to query in SQL, Jira dashboard creation, Slack integration savviness
  • Previous experience with training, mentoring and/or presenting to cross-functional teams
  • Fluency in another language other than English will be a plus