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Tesla Mobile Service Dispatcher - Gothenburg Sweden, Gothenburg 590879375
17.04.2025
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What You’ll Do What You’ll Bring
- Coordinate repairs in accordance with new and used warranty guidelines and specifications
- Determine if technical solution can be resolved remotely, over the phone, or requires technician work.
- Communicate with customers through text, calls, email or other internal communications to provide service status, scheduling updates, payments and answer questions
- Coordinate scheduling of customers to hour block windows to ensure maximum throughput and routing of mobile service technicians
- Respond to roadside requests to coordinate the servicing of customer vehicles.
- Plan with service leadership for any PTO, vehicle downtime/maintenance and adjustment of vehicles on road to meet/exceed customer demand
- Available to work on additional responsibilities as assigned to meet business needs
- Relevant experience in a customer facing role delivering excellent service, preferably from a technical/ automotive environment
- Strong understanding of parts process, warranty, and ability to translate technical knowledge into customer friendly language both written and verbally
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Strong verbal and written communication skills over phone, email, and SMS in English and preferably Swedish
- Ability to address and defuse difficult conversations and customer conflict
- Thrive in a fast-paced environment with multiple priorities while maintaining attention to details
- Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
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