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Tesla Mobile Service Dispatcher - Gothenburg 
Sweden, Gothenburg 
590879375

06.04.2025
What You’ll Do
  • Coordinate repairs in accordance with new and used warranty guidelines and specifications
  • Determine if technical solution can be resolved remotely, over the phone, or requires technician work.
  • Communicate with customers through text, calls, email or other internal communications to provide service status, scheduling updates, payments and answer questions
  • Coordinate scheduling of customers to hour block windows to ensure maximum throughput and routing of mobile service technicians
  • Respond to roadside requests to coordinate the servicing of customer vehicles.
  • Plan with service leadership for any PTO, vehicle downtime/maintenance and adjustment of vehicles on road to meet/exceed customer demand
  • Available to work on additional responsibilities as assigned to meet business needs
What You’ll Bring
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical/ automotive environment
  • Strong understanding of parts process, warranty, and ability to translate technical knowledge into customer friendly language both written and verbally
  • Ability to effectively handle multiple priorities, organize workload, and meet deadlines
  • Strong verbal and written communication skills over phone, email, and SMS in English and preferably Swedish
  • Ability to address and defuse difficult conversations and customer conflict
  • Thrive in a fast-paced environment with multiple priorities while maintaining attention to details
  • Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history