EY IAM Distribution Lists Administration - EY Global Delivery Services 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

590748315

Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.

• Be a liaison between customer requirements and technology functionality
• Understand customer mindset in terms of approach and interaction
• Conduct proper root cause analysis and make recommendations to improve IAM processes or prevent future occurrence of end user issues.
• Provide technical advice for customer mail distribution inquiries and queries related to distribution list and list support
• Document issue details and resolutions into support tracking system (ServiceNow)

• Creativity and good problem-solving skills
• Analytical skills
• Good interpersonal, communication and writing skills to probe for understanding requirements and address as appropriate functionality offerings
• Demonstrated integrity within a professional environment
• Ability to work as part of a team but also on your own when required
• Demonstrated ability to prioritize workloads and meet deadlines
• Purpose driven, self-motivated and goal oriented with enthusiasm to face new challenges and learn new skills
• Willingness to work flexible shifts including weekends based on needs

• Provide accurate and timely responses to requests for related services.
• Moderate knowledge of Outlook/Exchange
• Moderate Microsoft Excel skills
• Basic Active Directory knowledge
• Understanding of Boolean logic
• Knowledge for various desktop environments, applications, standard software, Microsoft Teams, network, servers and general connectivity
• Time management skills to prioritize workload in order to work through assignments and activities with efficiency
• Handle issues in a timely and efficient manner while utilizing excellent communication and interpersonal skills while interacting with requester, management, executives and other personnel
• Strong oral and written communication skills in the English language to work effectively with end users and IT peers.
• Desire for continued process improvement and learning.

• ITIL Foundation certification or equivalent.
• Experience working within a professional environment

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.