IBM System Product Services Specialist 

Japan, Tokyo 

590170542

Required Technical and Professional Expertise

• Knowledge of hardware and networking
• Hardware maintenance skills for high-end systems
  • Knowledge of hardware and network is a must
  • At least 3 years of system hardware maintenance service experience
• Experience and skills in handling hardware problems.
  • Experience and skills in problem isolation, recovery method study, and implementation when problems occur.
• Communication skills (when asked by customers, appropriate investigation and response, handling complaints, etc.)
• Ability to work full time in Japan
• Fluent Japanese language skills for business purposes
• Ability to work in English or willingness to learn English

Preferred Technical and Professional Expertise

• Experienced in hardware maintenance of large scale IT systems
• Experience in designing and building large scale IT systems
• CISCO and network product maintenance experience or CCNA/CCNP certification
• Japanese->N1 Native Level
• English -> TOEIC 600 or above and English communication skills
• Experience in managing the quality of maintenance of large scale IT systems.