Exercise strong project leadership skills, combined with strong business acumen and in-depth analytical skills to deliver desired business value and outcomes for our clients
Work with clients and project teams to define scope and requirements, create solutions, and develop an executable plan including resource needs, timeline, and costs
Proactively manage scope, requirements, resources, time, cost, quality, risks and communications for projects
Bring disparate groups to consensus
Negotiate, persuade and influence others
Manage conflict to successful, productive resolution
Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
Deliver solutions for the Salesforce platform to meet business requirements
Contribute to every phase of the project lifecycle, including ramp, build, testing, deployment, and support
Collaborate with members of pre-sale team to understand customer's requirements and specific needs based on demonstrations and conversations
Mentor the team members on Salesforce best practices, consulting, and configuration
Facilitate business process review workshops and perform a detailed analysis of client business requirements
Document a release roadmap tied to business value
Responsible for the evaluation and breakdown of business requirements into user stories with level of effort, pros / cons, best practices and recommended approach
Responsible for the documentation of user stories including acceptance criteria, assumptions & constraints, size, priority, and recommended solution
Responsible for managing the feedback loop for completed user stories through build
Salesforce configuration
Migrate data from customer legacy systems using Salesforce data migration tools
Responsible for managing and leading User Acceptance Testing including the strategy, implementation, reporting, and management of the end-user testing
Develop a training curriculum and deliver end-user training
Work collaboratively with Solution / Technical Architects as well as onshore/offshore development team members
Proactive facilitation of business discussions
Guide, communicate, document and implement strategies to effectively help our clients manage change
Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping
Ensure client satisfaction
Requirements
Summary of Requirements & Experience
3+ years of project management experience
3+ years analysis, design and configuration experience with Salesforce
Exceptional written and verbal communications skills
Excellent knowledge of Salesforce: Sales Cloud / Service Cloud / Experience Cloud / Marketing Cloud, Consumer Goods Cloud, advanced configuration, security/permissions management, data migration, data model
Experience in Agile project methodology, documentation, and software/tools (JIRA preferred) including backlog management, user story & acceptance criteria, sprint planning, etc.
Strong aptitude for prioritization and multitasking in a deadline-driven environment