Allcloud Salesforce Customer Success Manager 

United States 

590147582

Summary of Key Responsibilities

• Exercise strong project leadership skills, combined with strong business acumen and in-depth analytical skills to deliver desired business value and outcomes for our clients
• Work with clients and project teams to define scope and requirements, create solutions, and develop an executable plan including resource needs, timeline, and costs
• Proactively manage scope, requirements, resources, time, cost, quality, risks and communications for projects
• Bring disparate groups to consensus
• Negotiate, persuade and influence others
• Manage conflict to successful, productive resolution
• Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
• Deliver solutions for the Salesforce platform to meet business requirements
• Contribute to every phase of the project lifecycle, including ramp, build, testing, deployment, and support
• Collaborate with members of pre-sale team to understand customer's requirements and specific needs based on demonstrations and conversations
• Mentor the team members on Salesforce best practices, consulting, and configuration
• Facilitate business process review workshops and perform a detailed analysis of client business requirements
• Document a release roadmap tied to business value
• Responsible for the evaluation and breakdown of business requirements into user stories with level of effort, pros / cons, best practices and recommended approach
• Responsible for the documentation of user stories including acceptance criteria, assumptions & constraints, size, priority, and recommended solution
• Responsible for managing the feedback loop for completed user stories through build
• Salesforce configuration
• Migrate data from customer legacy systems using Salesforce data migration tools
• Responsible for managing and leading User Acceptance Testing including the strategy, implementation, reporting, and management of the end-user testing
• Develop a training curriculum and deliver end-user training
• Work collaboratively with Solution / Technical Architects as well as onshore/offshore development team members
• Proactive facilitation of business discussions
• Guide, communicate, document and implement strategies to effectively help our clients manage change
• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping
• Ensure client satisfaction

Summary of Requirements & Experience

• 3+ years of project management experience
• 3+ years analysis, design and configuration experience with Salesforce
• Exceptional written and verbal communications skills
• Excellent knowledge of Salesforce: Sales Cloud / Service Cloud / Experience Cloud / Marketing Cloud, Consumer Goods Cloud, advanced configuration, security/permissions management, data migration, data model
• Experience in Agile project methodology, documentation, and software/tools (JIRA preferred) including backlog management, user story & acceptance criteria, sprint planning, etc.
• Strong aptitude for prioritization and multitasking in a deadline-driven environment

Desirable Certifications

• Salesforce Administrator, required
• Consumer Goods Cloud Accreditation, preferred
• Marketing Cloud Consultant, preferred
• CPQ Specialist, preferred
• Salesforce Advanced Administrator, optional
• Salesforce Platform App Builder, optional
• Salesforce Sales Cloud Consultant, preferred
• Salesforce Service Cloud Consultant, preferred