Philips Customer Service Specialist 

Australia, New South Wales 

588738032

Your Challenge:

As a Customer Service Specialist, you will provide administrative support in billing, providing billable revenue recognition, and associate process improvements to ensure back-end processes translate into billable opportunities. You will also be working with Service Delivery Managers for Contract Base and Installed Base segments as well as different government agencies on a monthly basis.

This role will be located in Sydney and will be reporting to the Service Commercial Manager, ANZ.

You are responsible for:

• Issue T&M and Contract invoices and credits
• Preparing customer invoice schedule in accordance to customer contracts
• Collate Analysis results and define corrective actions to delivery issues / to find operations improvement opportunities.
• Responsible for various KPI contract performance reporting such as contract SLAs, contract profitability etc
• Work closely with GBS Team to ensure collaboration around contract entering, billing, install base management.
• Improve internal processes to improve cashflow
• Resolve invoice disputes alongside the Accounts Receivable team

To succeed in this role, you should have the following skills and experience:

• Relevant BA/BS degree or higher in a related field preferred but not required
• At least 2 years’ experience in back-office/administrative support with at least two years’ experience in a customer service environment will be highly desirable
• Billing and invoicing experience is highly required
• Background in SAP highly required
• Oracle and Salesforce preferred
• Good execution capability and strong desire for success
• Strong communication and interpersonal skill with outgoing character
• Professional presentation skills