EY D365 Customer Service - Functional Lead Technology Consulting 

Australia, New South Wales, Sydney 

262095125

We bring together extraordinary people, like you, to build a better working world.

The D365 Customer Engagement Customer Service Functional Lead will be part of our Platforms team in Oceania Consulting and get an opportunity to move into a more consultative role and helping our clients solve their business problems. Some of your responsibilities will include:

• Lead end-to-end implementation of the D365 Customer Service module.
• Gather and analyse business requirements and convert them into Dynamics 365 solutions.
• Design, configure, test, and deploy Dynamics 365 Customer Service solutions.
• Conduct workshops and training sessions to educate users on how to utilize the system effectively.
• Provide ongoing support and assistance to users, resolving any system-related queries or issues.
• Collaborate closely with the technical team to ensure seamless integration with other business systems.
• Act as a point of contact between the business and the technical team, facilitating clear communication of needs and challenges.
• Continually monitor, update, and upgrade the system as per business needs and industry advancements.
• Prepare project status reports and keep all stakeholders updated on the progress.
• Comply with all data privacy regulations and maintain information confidentiality.

What we’re looking for

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interestedin your strengths, what you want to learn, and how far you want to go.

• Bachelor’s degree in Computer Science, Information System, or equivalent.
• Proven experience as a Functional Lead in implementing Dynamics 365 Customer Service.
• Strong understanding of Microsoft Dynamics 365 and its integration with other business systems.
• Baseline or NV1 Security Clearance due to the nature of our clients
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills.
• Ability to lead workshops and provide training.
• Microsoft Dynamics 365 certification is a plus.

What we can offer you

• Explore how a career at EY is yours to build at
• Discover how, when and where you can work at
• Learn about our commitment to DE&I at
• Understand how our benefits can support you at

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.