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Monday Technical Business Operations Team Lead Italy, Abruzzo, Chieti 588325093
30.08.2024
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We are looking for a candidate with proven experience in Sales / Customer Success / Business Operations experience, who is passionate about building and scaling an operation from the ground up and feels very comfortable working closely with developers and system implementors.
About The Role
We are looking for a candidate with proven experience in Sales / Customer Success / Business Operations experience, who is passionate about building and scaling an operation from the ground up and feels very comfortable working closely with developers and system implementors.
- Lead and mentor a team of business operations managers.
- Provide guidance, coaching, and professional development opportunities to team members while fostering a collaborative and productive team environment.
- Analyze existing business processes and identify opportunities for improvement and automation.
- Collaborate closely with our incredible Business Applications teams as well as external vendors to configure, customize, and deploy software applications and systems.
- Be a trusted business partner to the business leadership.
- Design and implement scalable solutions to address operational challenges and optimize business performance.
- Lead the implementation and integration of technical solutions to support business operations.
- Manage projects related to business operations, from planning and requirements gathering to execution and deployment.
- Define project scope, objectives, and timelines, and ensure projects are delivered on schedule and within budget.
- Communicate project status, issues, and risks to stakeholders and leadership.
- Utilize data analytics to generate insights and provide recommendations based on it to improve business processes and operational efficiency.
Your Experience & Skills
- 3+ years of professional work experience in business operations, technical project management, revenue operations, sales operations or customer success operations at B2B SaaS company (preferable)
- Previous experience (at least 2 year) in a team leadership or management role.
- Previous experience as a Salesforce CRM Admin or Salesforce CRM Business Owner is a must
- Must be fluent in English (writing and speaking)
- Ability to drive multiple projects in a cross-functional environment while managing key stakeholder expectations and timelines
- Strong understanding of CRM best practices, workflows, and data management principles.
- Ability to problem-solve and use interpersonal skills to communicate solutions and influence outcomes
- Strong quantitative capabilities with a passion for numbers and analytics
- SQL knowledge - an advantage
- Strong relationship-building and communication skill set to effectively collaborate with various divisions in the organization
- Curious, independent, rigorous, and proactive kind of person
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