IBM Internship Technical Support 

Romania, Bucharest 

58792181

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your Role and Responsibilities

• Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period.
• Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution.
• Performing support based on troubleshooting instructions for in-scope applications.
• Communicating action plans to the client or IBM representative, as appropriate.
• Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes.
• Contributing to department attainment of organizational objectives and high client satisfaction.

Required Technical and Professional Expertise

• Last year student or fresh graduate of a technical faculty: Cybernetics, Computer Science, Mathematics etc.
• Understanding IT solutions and networking Operating systems: Unix, Linux – beginner
• SQL database knowledge – beginner
• Cloud computing knowledge (AWS/ Microsoft Azure) – beginner to intermediate
• Communication skills
• Analytical and problem-solving skills
• Time management skills
• Pro-activeness and willing to bring innovation forward
• German – at least at an intermediate level

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