Intuit Principal Programme Manager Customer Success - Int ' l Markets 

United Kingdom, England, London 

587704913

Program Planning and Strategy:

• Define program scope, objectives, and deliverables in collaboration with both international and US stakeholders
• Develop comprehensive program plans, including timelines, resource allocation, and risk management strategies
• Align program goals with the overall strategic objectives of the organisation
• Identify and manage interdependencies between projects within the programme

Program Execution and Monitoring:

• Lead and motivate cross-functional project teams, ensuring clear roles and responsibilities
• Facilitate regular program meetings and communication, providing status updates to stakeholders
• Track progress against the programme plan, identifying and addressing potential roadblocks and risks
• Manage program budgets and ensure adherence to financial targets
• Monitor and control program scope, escalating changes as necessary

Stakeholder Management:

• Build and maintain strong relationships with internal and external stakeholders
• Communicate program status, risks, and issues effectively to all relevant parties
• Manage stakeholder expectations and ensure alignment throughout the programme lifecycle
• Facilitate conflict resolution and problem-solving among stakeholders

Risk and Issue Management:

• Identify potential risks and issues that may impact programme delivery
• Develop and implement mitigation plans to minimise the impact of risks
• Track and manage program issues, ensuring timely resolution
• Escalate critical risks and issues to senior management as appropriate

Performance Measurement and Reporting:

• Define key performance indicators (KPIs) to measure program success
• Collect and analyse program data to track progress and identify areas for improvement
• Prepare regular program status reports for stakeholders and senior management
• Conduct post-program reviews to identify lessons learned and best practices

Process Improvement:

• Identify opportunities to improve program management methodologies and processes
• Contribute to the development and implementation of program management standards and tools
• Promote a culture of continuous improvement within the program team

• Bachelor's degree in a relevant field (eg, Business Administration, Engineering, Computer Science)
• Proven experience (typically 8+ years) in program management, driving complex projects and initiatives
• Strong understanding of project management methodologies (eg, Prince2, Agile, Waterfall)
• Excellent leadership, communication (written and verbal), and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to effectively manage and influence cross-functional teams
• Proficiency in project management software and tools
• Ability to work independently and manage multiple priorities in a fast-paced environment