SAP SAP Intern_Internal Communications Specialist_Sydney 

Australia, New South Wales, Sydney 

585565276

Responsibilities

• Assist with the planning and development of the IT Communications strategy
• Liaise with IT management in the APJ region to prepare the IT Communications pipeline
• Promote the use of best practices through end user communication such as maintaining standards for IT presentations, documentation and HTML templates
• Develop, tailor and edit written communication for internal SAP staff through HTML based emails and internal newsletters
• Deliver online communications such as content for the internal web, HTML newsletters and announcements, PowerPoint presentations and SAP’s intranet
• Work with IT departments locally and globally to build end user newsletter distribution in APJ
• Promote end user adoption through IT campaigns and training sessions, and measure communication effectiveness
• Design and develop interactive, engaging, and effective eLearning materials and courses.
• Collaborate with subject matter experts to identify target audience’s training needs.
• Apply instructional design theories and practice and should be able to design a logical, structured, simple and engaging instruction flow.
• Use authoring tools like Articulate Storyline, Adobe Captivate, or similar to create eLearning content.
• Convert complex information into easily understandable and engaging content.
• Incorporate multimedia elements in eLearning materials such as videos, audio, graphics, and interactive elements to enhance learning experiences.
• Conduct instructional research and analysis on learners and contexts.
• Provide exercises and activities that enhance the learning process.
• Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course.
• Maintain project documentation and course folders.

Skills and Competencies

• Computing Skills
  • HTML, CSS and a graphical package
  • MS office suite – Advanced Word and PowerPoint, Intermediate Excel

• Function Specific Knowledge
  • Excellent writing skills to develop and edit collateral and newsletters
  • Familiarity with online collaboration activities such as newsletters, forums, blogs and wikis

• Other
  • Exceptional interpersonal and written communication skills
  • Computer science and/or IT knowledge desirable
  • Ability to write effective copy, instructional text, audio scripts/video scripts
  • Strong communication skills with the ability to explain technical concepts in a simple and concise way.
  • Exceptional attention to detail.
  • Excellent time-management skills, with the ability to handle multiple tasks and prioritize effectively.
  • Ability to work both independently and collaboratively in a team environment

Core Competencies

• Continuous Learning
  • Demonstrates ongoing drive to continuously expand one’s own professional capabilities to fuel the continued/ongoing growth and success of SAP

• Teamwork
  • Works collaboratively with others to achieve group goals, energises people to work together to accomplish business results

Complementary Competencies

• Creativity and Innovation
  • Generates and promotes new ideas and uses them to develop new or improved processes, methods, systems, solutions or services

• Drive for Results
  • Demonstrates concern for the successful achievement of results; works persistently to overcome obstacles to goal achievement

• Organisational Awareness
  • Understands the agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one’s own group with those of the broader organisation

• Self Confidence
  • Demonstrates belief in own abilities and the willingness to exercise one’s own judgement especially under challenging circumstances

• Written Communication
  • Expresses ideas, thoughts and concepts, clearly in writing using correct and appropriate format, organization and structure

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