Citi Group Account Specialist 

Canada, Ontario 

585352332

Responsibilities:

• Analyze and select the best answer to customer inquiries based on past practices and precedence
• Interpret, manage, and resolve full service written inquiries, through fact-based research and information gathering
• Partner with new team members and provide guidance all aspects of responding to service inquiries
• Provide assistance on the delivery of an expansive array of products and services under limited supervision
• Complete assigned tasks in an efficient and accurate manner
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years’ work experience in a related role
• Ability to calculate percentages, finance charges, and required account adjustments
• Efficient technical and data entry skills, including utilizing a 10-key touchpad
• Demonstrated ability to stay organized in a fast-paced environment
• Effective verbal and written communication and analytical skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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