Amazon Support Engineer Prime Video Catalog Engineering 

Spain, Community of Madrid, Madrid 

583522549

Key job responsibilities
Support Engineers in the Prime Video Supply Chain provide front line support of business-critical services responsible for end-to-end digital video product delivery on Prime Video. You will be responsible for managing existing distributed systems, diagnosing issues with digital products and taking action to mitigate the issues. Issue resolution will be achieved through a combination of documented procedures, internal tooling, and debugging skills in a Linux-based environment to provide rotating 24x7 on-call operational coverage of the system. You will monitor system performance and perform change management and troubleshooting activities to triage and resolve catalogue defects and issues.A day in the life
As a Support Engineer you will: - Become a subject matter expert on one or more services. - Own support activities for these services and regularly work with development teams to establish and improve service support. - Operate with limited guidance from management and help drive issues to resolution. - Understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. - Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.

- Experience in a technical support or software engineering role
- Experience scripting in modern programming languages (Python, Bash, etc.)
- Experience troubleshooting and debugging technical systems

- Bachelor in Computer Science or equivalent
- Proficiency in Linux/Unix OS
- SQL and data analytics
- Excellent verbal and written communication skills
- Self-starter with strong ownership in delivering results
- Competent in supporting processes, SLAs, issue resolution, monitoring, and metrics