You'll utilize state-of-the-art technologies, including machine learning and reinforcement models, to shape our customer care delivery and positively impact millions of users. In your day-to-day, you will:
- Take full ownership of Wix's Traffic Balance domain, using ML to optimize resources and deliver the best user experience while aligning with business goals
- Translate business and user needs into clear product requirements, prioritizing features to maximize value
- Collaborate closely with data science, engineering and UX teams to develop, train, and deploy ML models that solve complex problems, deliver measurable impact and enhance the user experience
- Identify new opportunities for ML applications, staying ahead of industry trends and innovations
- Monitor and evaluate model performance, using data-driven insights to iterate and improve continuously
- Lead cross-functional communication, ensuring stakeholders are informed and aligned throughout the product lifecycle
- Manage end-to-end product development, from ideation to production and scaling